British Gas & EDF Energy: What support are UK energy suppliers offering amid covid-19?

The growing pandemic of the Coronavirus, also known as Covid-19, has sparked fears across the world. With thousands of Britons forced into self-isolation to prevent the virus from further spreading and mutating, many will be faced with the horrid reality that their energy bills will skyrocket. But British Gas and EDF Energy have announced that they will be taking measures to help families who may struggle to pay their energy bulls amid the outbreak.


  • Coronavirus UK: Energy companies set to freeze payments

Britons across the nation have been advised to self-isolate if they’ve come into contact with someone infected with coronavirus, fallen ill with symptoms of it, or travelled to an affected area.

With many in self-isolation, its warranted that energy bills will get higher, but for many it also means that they will face the horrid reality that during the coronavirus outbreak they could lose pay or their jobs entirely.

With the extra consumption of energy, paying for energy bills could be a real issue for many today. So what help can a homeowenr get from suppliers?

What support are energy suppliers offering?

British Gas

The big six energy supplier said it may push back bill dates for customers who’ve been affected by the coronavirus, or remove debt charges for late payments.

Each case will be reviewed on an individual basis, although the support particularly applies to vulnerable customers.

If a homeowner is on a prepayment meter, British Gas advises to “top up on the phone” using its automated service or online.

Customers with a traditional prepayment meter can access emergency credit on their meter, which may last during the isolation period.

However, if customer run out of emergency credit before the isolation period ends, British Gas has revealed that there are options as long as the homeowner gets in touch.

EDF Energy

EDF Energy said it would consider delayed payments from anyone who is affected by the coronavirus outbreak.

Other support it may offer includes repayments made over a longer period of time and alternative payment arrangements.

A spokesperson told that it wouldn’t rule out giving the delay to both people who had self-isolated, fearing they might have contracted the virus or those people who were simply working from home.


  • Emergency measures to keep private renters in their homes

Alternatively, EDF Energy advised if a homeowner is on a prepayment meter and in self isolation, it’s worth asking a friend or family members if they can top up the meter for them.

If this isn’t possible, EDF Energy said it’s able to preload keys and cards with credit to then send through the post.


E.ON also said it’ll handle queries from customers on a case-by-case basis, and is encouraging customers to register to manage their accounts online wherever possible.

It added that it won’t cut off supply during the period for non-payment of bills.

Instead, it’ll offer support which could include 30 days’ extra breathing space for making payments.


NPower said it’s still working with the government and regulators to outline support for customers.

Until it announces what these are, it’s encouraging customers to register to manage their accounts online.

If a homeowner is in self-isolation and can’t top up their prepayment meter, they should contact the supplier as soon as possible.

Scottish Power, SSE and Ovo Energy

The providers have yet to announce what measures they will take amid the coronavirus outbreak, however, has contacted representatives for further comment.


Bulb said it has systems in place for vulnerable customers, which include alternative payment methods and longer repayment periods if they need additional support.

It’s also contacted users with prepayment meters to give them advance help in case they need to self isolate, it added.

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