Is Amazon down? App not working explained

IN the last quarter century Amazon has transformed from an online bookstore to an e-commerce behemoth that sells everything from the latest tech to toilet paper.

But is the app working? Here's all you need to know…

Is Amazon down? 

At the time of writing Amazon is correctly – however, over 31,000 outages were reported for the site on Sunday evening, according to the site Downdetector.

By 11pm EST, 31,694 Amazon customers reported outages.

According to Downdetector, 81 percent of those reported problems were with the website, whereas 15 percent were with the login, and 5 percent were with the checkout.

"Items not showing in the website when selected," one person said on Downdetector.

"Just loads homepage…so frustrating! Can't view any item…" another added.

Outages were confirmed on Twitter.

"Amazon app not working. Every time I search for item and click on the item, it goes back to main page . Plzzz fix it," one person tweeted.

"Can't even imagine how much money Amazon loses every minute it's down," another person added.

The Amazon Help account on Twitter appeared to be responding to frustrated customers in real-time.

"Apologies for the hassle there. We are aware of the issue and our team is working on it. 

Appreciate your cooperation here," the Amazon Help account tweeted to one person.

"We have escalated the concern on priority, we do not have specific time on the same. We assure you to get it back to normal soon," the account tweeted to another user.

How can I check if the app is not working? 

Users can check if the app is working correctly by trying to add an item to your basket.

You can also check up on how the app is functioning on Downdetector here.

Another good way to check is to have a look on social media.

When else has Amazon's app stopped working?

It was the second broad disruption since late June when users experienced a brief outage on Amazon platforms before services were restored. 

And in January 2021 thousands of Brits were unable to access online shopping giant Amazon due to a bizarre bug caused by Sky broadband.

Reports on social media revealed that the platform would not work for some users, leaving frustrated shoppers unable to login or make purchases.

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